Southbank Hotel Jacksonville Riverwalk

First, let me say the service from all of the staff we encountered was very professional and polite. Great customer service!!! The location was perfect for the event we were attending downtown. I was pleasantly surprised by the good food at the hotel, the size of the hotel, the decor, and size of room. We had dinner and breakfast twice. The Samon and shrimp with Rossitto was really good! If you do breakfast, skip the buffet and order from the menu. There is really no need to pay for breakfast when booking your room. The prices are the same and very good. The sausage is not pre-cut or frozen, but fresh hand patted patties. The pancakes are a must order and the scrambles eggs with cheese are good! They even made the presentation look good! Coffee needs some work!! Cups are too small, causing the coffee to get cold as soon as you add creamer. Rooms are spacious, clean and very comfortable! We slept so good on that bed. Very comfortable mattress and mattress cover. Large bathrooms and nice large walk-in shower. This location is perfect for personnel events or business group events. It's actually a nice size hotel with a lot of conference rooms. I will definitely stay here again.

Everyone I encountered from check in to check out was absolutely amazing! The valet staff helped me understand uber (new travel), the front desk staff guided me with fabulous recommendations for local sightseeing and restaurants. And Quincy, every morning for breakfast- treated me like family- with kindness and enthusiasm to hear about what I had planned for the day. I had a wonderful stay and look forward to coming back!

The staff was friendly. The location was excellent. The building was old and needed some work but the rooms were very clean but the hallways needed some attention.

Can’t beat convenience !! This hotel was close to everything we needed. We traveled by bus (only 8 minutes away from the hotel) then uber around ( all rides less than 7 dollars a person). Right on the river walk . Beautiful scenery.

Clean, very convenience friendly. Spacious room. Great water pressure in shower.